In today’s Hi- Tech world, we have easy access to all kinds of information. We’re able to research, compare, and book travel right in the comfort of our own home. But the question arises – Who needs a travel agent anymore?
Fewer of us do, apparently. In last one decade the travel agents statistics had fallen by about 30%.
“They are an outdated remnant of past practices that add virtually no value to any transaction today,” says one of the employee working for Michigan airlines. After my recent recommendations of travel agent in various columns, I’ve been on the receiving end of the feedback – How could i. . ?.
So, here let me discuss about this common query. I believe that travel agents today still offer services and information that we can’t get on Internet. Granted, some things such as booking a simple flights, most people can successfully manage on their own. A travel agent however, can recommend smaller, alternative airports that the discount carriers use. This alone can save you quite a bit of money. However, the key thing that travel agents today offer is their first hand knowledge and right information. In planning a trip or vacation, one wants to find information about the places and regions suitable to them. Here the role of a travel agent comes into act considering the fact that they have traveled to many different places, they can provide much more insight than a brochure or web page can. Thus, finding the right travel agent is inevitable. The same thing goes for tours and specialty travel such as luxury, adventure, villa rentals, etc. A competent travel adviser can be your greatest asset when you’re planning a trip. The key word here is “competent. ” And let me also define what I mean by agent: I’m not necessarily talking about an offshore call center worker reading from a script or a hobbyist who paid a few hundred bucks for bogus agency credentials. I mean a bona fide, certified travel professional. Once you decide to book a trip through an agent you must go through few quality check of an agent. These few measures include:
Understanding An Agent And Using Your Intuition – It’s important to feel out a prospective travel agent to see if you can build a rapport with them. This can be done even when you’re dealing with an Internet agency, through phone calls or e-mails. Face-to-face meetings are not necessary. The choice of right travel agent comes from knowledge, not words. The correct answers to your direct questions are what count. Before you even ask for a price quote, probe the knowledge and personality of the agent you may be putting in charge of your hard-earned vacation. If you get the right feel about this person, you then ask for a price quote. If a travel agent quotes you a price that is not the same as, or lower than the cost of booking directly, or doesn’t offer incentives like free insurance, or even a pre-cruise hotel room, they are choosing not to compete — a choice some agents do make. They hope to attract uneducated consumers. This not the kind of agent we recommend, unless the service is so fantastic you don’t mind missing out on a few perks. But price alone may not always be the best factor to find the right travel agent. We want the best price, but we also want assistance and service when we need it. Hence, when your skull asks this “ How to find the right travel agent”, the above mention criteria should strike you first.
Look For Certification – A right travel agent must be certified from some travel body or institution of his nation. This proves to be more promising or as the elderly travelers say “a certified travel agent is the right travel agent”. Stay Local And Interview The Agent – There’s no substitute for the personal touch. My best experiences with agents have been one-on-one. The ability to meet — to look the agent in the eye, to shake his or her hand — is something online agencies can’t match. (Note: not all agents work in an office, but home-based agents can and do make personal visits. ) The only exception to this rule is if you’re out to find an agent with a sought-after specialty. But even then, a trusted voice on the phone is preferable to the often unintelligible, script-reading customer service associate you’re connected to when dealing with a large agency. Mind this- a professional travel agent makes personal visits. Don’t pick the first agent you find. Talk to the travel pro. Pay close attention not only to the way your prospective agent responds, but also at what’s going on in the office around you. Pressure Check – The only way to know for certain if your travel agent is a keeper is to see what happens when you run into trouble. A right travel agent would run through your foot steps in trouble. You must conform the services provided by the agent under such circumstances.
Good travel agents have an edge over almost any other seller of travel. They know what you want. They speak your language. And they’re there for you when you run into trouble.
In other words, travel agents aren’t obsolete. Only the bad ones are.
When you schedule a vacation, you have two main options – booking everything yourself or working with a travel agent. Although many think that they can save money if they do the work solo, you can often get special deals if you work with a travel agent. However, keep in mind that your vacation can be much improved if you ask the right questions. Here are the top questions you should ask your travel agent while making vacation arrangements:Question #1: Can I get a better deal if I travel on different dates?If your vacation time is somewhat flexible, you might be able to get a better deal. Originally, your travel agent will put together a package based on the exact departure and return dates your give him or her. However, if that total price still seems a bit high to you, inquire about changing your dates of travel, even if it is only by a day or two. You can usually get a better deal on flights, for example, if you travel on off-peak days, which are Tuesday, Wednesday, and Thursday. Hotels may have similar mid-week rates, and some tourist attractions even have different rates for weekdays rather than weekends. Before you cut your vacation short, ask about moving the entire schedule by a day or two – you might be pleasantly surprised at the recalculated price. Question #2: Are the tickets refundable?When you work with a travel agent, you will probably be booking your vacation months in advance. In that time, circumstances in your life can change. But often your tickets are not refundable if you choose to cancel the trip, nor can they be exchanged if you want to alter some details of your vacation plans. Sometimes, even if the airlines, hotels, etc. allow you to change or cancel, your travel agent requires a cancellation fee for the time she put into planning your vacation. Make sure you discuss these potential charges before you begin working together. Also, if reservations can be exchanged, note whether deadlines are from the date of ticket issue or the date of travel. Policies vary from company to company. Question #3: How much is your fee?It is not impolite to ask about the surcharges. While you may feel weird asking upfront about money, this is the best way to find a travel agent who will stick to your budget while still getting you a great vacation. If Travel Agent A charges 10% while Travel Agent B charges just 5%, you will get a much nicer $5,000 vacation with the second agent because less of your total budget is being paid for fees. Also, it is important to review pricing policies before you start working together so that you are both clear on your overall budget. If you do not specify that your total budget amount includes the travel agent’s fee, you could find hundreds of dollars tacked onto the end when it is all said and done. Question #4: Where can I find more information about my destination?Travel agents will usually give you some brochures and other information about your vacation location. However, if you want to do even more research, ask your travel agent where you can get started. He or she might have some excellent books you can borrow or know other great websites chock full of travel information for people unfamiliar with a particular destination. Question #5: Do I need a passport or visa?Laws regarding travel documents are changing all of the time. If you are traveling anywhere outside of the United States, even if it is just through international waters, make sure that you understand what documents or permissions you need to travel legally. Although many travel agents will give you the information you need when you first begin working together, some assume that you are taking care of this yourself. “What do I need to travel to my destination?” should be one of the first questions out of your mouth when booking a vacation and it is a good idea to continuously double check this information, as laws may change. Remember, you should apply for travel documentation at least three months before leaving – and in some cases, even earlier. If you do not have the proper documentation, you will be stuck in the United States, and you likely will not be refunded for the vacation you missed. Your travel agent should be willing to answer all of the above-listed questions and more. That is their job – making your vacation go as smoothly as possible. When choosing a travel agent, make sure that you find one who is friendly, knowledgeable, and able to answer whatever questions you might have about your vacation and travel plans.